Business Consumer Insights

Trend - Employees now expect flexibility, inclusion and higher standards of ethics from their employers. In response to these evolving expectations, businesses are investing in less formal educational toolkits for employees that promote workplace wellbeing, transparency and sustainable practices.

Insight - With remote or hybrid work now being commonplace, corporate culture is more casual than ever before. This shift partially reflects cultural changes like "anti-work" sentiment, where more people are likely to leave jobs that don't align with their lifestyles and values. Adapting to these changing expectations with more expansive training, wellbeing programs and benefits helps avoid high turnover rates.

Trend - Workpalces are using generative artificial intelligence to craft training modules, provide feedback, and improve overall onboarding experiences for employees. These AI models deliver accurate feedback more quickly than human workers, saving companies time and money on onboarding.

Insight - For many businesses, onboarding is an expensive process, often requiring time and resources invested from multiple other employees and branches of the businesses. As a result, these businesses continually search for ways to streamline the onboarding process while ensuring that new employees are prepared for their jobs. These businesses desire no-compromises automation that is customizable to suit each required role, leading to generative AI being used to create onboarding models.

Trend - As inflation financially constrains consumers, cashback programs from banks and businesses are becoming more popular. Now, some brands are focusing on consumers with greater or more specific needs with these reward systems--including students, caregivers and those struggling with high costs.

Insight - Rapid inflation, price gouging and stagnant wages are impacting North Americans, and more people are looking for ways to reduce their daily expenses in order to manage. Consumers are now turning to discount businesses and increasingly relying on brands that accommodate the barriers they face in order to retain their financial stability (or achieve it).

Trend - Brands are integrating activism and charitable actions directly into business models and consumer loyalty programs. This helps consumers directly influence the amount of charitability from a business, making activist consumers more likely to frequently engage in these brands over others.

Insight - Voting with the dollar is a popular concept in North America. Consumers value brands that are transparent, authentic, and have a positive impact on the world. Some interact exclusively with these brands, while others prefer to do so when possible. Of the brands that engage in charity work, consumers prefer those that demonstrate their values with tangible actions. These consumers are more loyal to brands that integrate activism directly into the core business model.

Trend - CPG brands and restaurants are launching foods made with chai ingredients. Chai is popular in drinks for its strong, spicy, floral flavor, and its health benefits. This is now being made available to non-tea-drinkers in the form of snacks, breakfast bars, bakery items, and packaged goods.

Insight - The modern consumer in North America has countless flavors from international locations available to them for snacks, drinks, and foods. These consumers are willing to try new flavors, pairings, or interpretations of recipes, to find a new flavor, with priority given to functional foods. Some of the most popular flavors for drinks, such as chai tea or blue curacao in alcohol, are often only found in beverages, making it difficult for certain customers to ever try these flavors.

Trend - Amid the rising cost of chicken set on by the pandemic, restaurants are turning to dark meat alternatives for chicken wings. Chicken thighs are meatier and often richer in taste, making them a popular choice for QSR brands across North America. These are served fried, tossed, or with sauces.

Insight - Restaurants were of the industries hit the hardest by the pandemic, with rising costs of supply and an ever-dwindling consumer base willing to dine in. Following the pandemic, while indoor dining has returned, prices and supply have yet to return to normal. Restaurants with affected supply sought alternative products to ensure steady supply and affordable pricing, creating demand for typically less-used parts of foods in North America, such as chicken thighs or feet.

Trend - Brands are adapting to the increasing presence of smart technology on worksites with professional-focused rugged tablets. These tablets have larger, clearer displays than rugged smartphones, making them more suited for on-site collaboration and communication.

Insight - Workers in physical labor industries, such as construction or engineering, often require smart technologies to view plans and instructions, and communicate with other workers. These workers cannot afford to have technology be fragile, like many smart devices are. While these users have previously used rugged phones, or phones with extensively protective cases, brands are now adapting to the needs of this industry in full with rugged, certified durable tablets.

Trend - Travel agencies are offering 'microcation' packages that include short-duration, event-packed getaways. These vacation are more affordable and are easier to plan than vacations, making them fit for customers of all ages. Microcations can also be taken in quick succession for versatility.

Insight - Each year, studies reflect that workers are taking fewer vacations and less off-time. This is due to rising costs of living, competitive workplaces, and scheduling constraints. As a result, many workers are gravitating toward microcations. These workers prefer microcations for the reduced cost, lowered environmental impact, the ease of slotting them into busy schedules, and the versatility of being able to take shorter vacations, but more frequently.

Trend - Adult Gen Z are frequent travelers, having grown up with social media that normalized travel and escapism. Their travel preferences are shaped by cost and personalized experiences--and brands are responding by aligning themselves with Gen Z's interests and/or helping them finance trips.

Insight - Social media has played a significant role in shaping Gen Z consumers, which is why they prioritize travel despite being early in their careers and in an uncertain economy. As more Gen Z enter the workforce, brands in the travel industry must adapt to cater to younger travelers. This includes experiences that align with their specific interests, low costs, and planning apps that cater to Gen Z's tech-focused and more impulsive approach to travel.

Trend - As telehealth services make healthcare more accessible, some virtual care brands are targeting niche needs and underserved communities with prescription deliveries. These convenient services provide help those who face barriers to healthcare due to cultural and/or mobility limitations.

Insight - North American healthcare services are currently ineffective in providing all demographics with equal and adequate access to care. As more people acknowledge these barriers, more are also fighting for accessibility in healthcare--whether that's in transportation, costs, treatment or access. Healthcare brands expanding their virtual offerings help remove some of those barriers and provide more communities with equal access.